Member Survey Competition - Terms and Conditions

These Terms and Conditions apply to the member survey draw promoted by Number One Police Credit Union Ltd, trading as No1 CopperPot Credit Union (“Promoter”). These Terms and Conditions prevail in the event of any conflict or inconsistency with other communications, including advertising or promotional materials. Nothing in these Terms and Conditions limits participants’ statutory rights.  

1. Definitions

Promoter: Number One Police Credit Union Ltd, trading as No1 CopperPot Credit Union (Firm Reference Number 213301), whose registered office is at Slater House, Oakfield Road, Cheadle Royal Business Park, Cheadle, SK8 3GX. 

Promotional Period: The survey draw opens on 11/11/26 and closes on 3/12/26. 

Competition: The No1 CopperPot member survey and associated survey draw. 

Prize: One of four £50 M&S gift vouchers, with four winners in total. 

Personal Information: Personal information collected through the survey and entry process will be used to administer the survey and draw, including verifying eligibility, selecting and contacting winners, and arranging delivery of prizes. Personal information will be handled in accordance with the Promoter’s Privacy Notice. Survey responses will also be used to understand members’ views and improve services. If you volunteer for a follow-up Teams call, your contact details will be used to arrange it. Agreement to enter the draw is not consent to receive marketing. 

For further information about how we collect, use and protect personal information, please visit www.no1copperpot.com/privacy-notice/. 

Contacting the Promoter: You can contact us by emailing marketing@no1copperpot.com, or in writing to Slater House, Oakfield Road, Cheadle Royal Business Park, Cheadle, Cheshire, SK8 3GX. 

  2. Eligibility and Entry

1. The survey draw is open to No1 CopperPot members aged 18 years or over. 
2. Employees of No1 CopperPot Credit Union, members of the Board, their immediate families, agents, and anyone professionally connected with the survey draw are not eligible to enter. 
3. Entry is open only during the Promotional Period. 
4. To enter, participants must complete and submit the member survey available at https://www.no1copperpot.com/member-survey-november-2026/. 
5. Participants must also tick the relevant consent option confirming that they are aged 18 or over and agree to enter the survey draw. Taking part in the optional follow-up Teams call is not required to enter and will not affect your chances of winning. 
6. Only one entry per eligible member is permitted. 
7. Incomplete entries, entries received after the closing date, or entries submitted via agents, third parties or organised groups will not be accepted. 
8. No purchase or payment is required to enter the survey draw. 
9. By entering the survey draw, participants agree to be bound by these Terms and Conditions. 
10. The Promoter is not responsible for entries lost, delayed, corrupted or otherwise not received due to technical errors or failures. 

  3. Prize Allocation

1.  Four winners will each receive one £50 Marks and Spencers voucher. 
2. Winners will be selected at random from entries.  
3. The selection will take place within 5 working days of the survey draw closing date. 
4. Winners will be notified by email within 14 days of the selection taking place. The notification will explain how to claim the voucher and how it will be delivered. 
5. If a winner does not respond within 14 days of being notified, the Promoter reserves the right to withdraw the prize and select an alternative winner. The Promoter will make reasonable attempts to contact the winner before selecting a replacement using the same random process. 
6. If the advertised voucher becomes unavailable for reasons beyond the Promoter’s reasonable control, a reasonable equivalent of equal or greater value will be provided. 
7. Prizes are non-transferable, non-exchangeable, and no cash alternative will be offered. 
8. Vouchers will be delivered within 30 days of the winner accepting the prize and providing any details reasonably needed for delivery. 
9. To demonstrate that prizes have been awarded, winners’ surnames and counties will be made available on request to the Promoter after the draw. Entrants may object to disclosure, or ask for less information to be disclosed, by contacting the Promoter. Winners’ privacy will be respected; evidence of a valid award will nevertheless be provided to the Advertising Standards Authority if challenged. No winner is required to take part in publicity.

4. General Conditions

1. The Promoter will take reasonable care in delivering prizes. It is not responsible for loss, theft or unauthorised use after safe delivery unless caused by its own fault. This does not affect participants’ statutory rights. 
2. The Promoter may suspend, cancel or amend the draw only where an unexpected event beyond its reasonable control makes it unavoidable, or where required by law. Any action will be proportionate, will minimise disadvantage to entrants and will be notified as soon as reasonably practicable through the survey webpage. 
3. The Promoter’s decisions on administration of the draw are final, but this does not prevent participants from raising a complaint or exercising their legal rights. 
4. The Promoter is not responsible for loss or damage caused by events outside its reasonable control. This does not affect participants’ statutory rights or exclude liability that cannot lawfully be excluded. 
5. The Promoter may extend, withdraw, amend or cancel the survey draw and these Terms and Conditions where necessary subject to clause 4.2. 
6. These Terms and Conditions are governed by English law, and any disputes will be subject to the exclusive jurisdiction of the English courts.  
7. The Promoter will only retain personal data for as long as necessary for the purposes of administering the survey and survey draw. For further details, please visit www.no1copperpot.com/privacy-notice/. Privacy information available when you complete the form will explain the lawful bases for these uses, retention periods or criteria, any sharing and your data protection rights.