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B

Bank of England

Phone: 020 3461 4444 (Monday to Friday, 9am – 5pm)

Email (general enquiries): enquiries@bankofengland.co.uk

Website: www.bankofengland.co.uk

C

Citizens Advice

Phone: Monday to Friday, 9am – 5pm

Adviceline (England): 0800 144 8848

Advicelink (Wales): 0800 702 2020

Website: www.citizensadvice.org.uk

Countrywide Surveyors

Website: www.countrywide.co.uk/

Contact us: www.countrywide.co.uk/about-us/contact/

F

Financial Conduct Authority

Phone: Monday to Friday, 8am – 6pm and Saturday, 9am – 1pm

Freephone: 0800 111 6768 (freephone)

From the UK: 0300 500 8082 (from the UK)

From abroad: +44 207 066 1000 (from abroad)

Next generation text relay: (18001) 0207 066 1000

Website: www.fca.org.uk

How to complain: www.fca.org.uk/consumers/how-complain

Financial Ombudsman Service

Phone: 0800 023 4567 (Monday to Friday, 8am – 5pm)

Email: complaint.info@financial-ombudsman.org.uk

Website: www.financial-ombudsman.org.uk

Make a complaint online: www.financial-ombudsman.org.uk/make-complaint

Financial Services Compensation Scheme (FSCS)

Phone (from the UK): 0800 678 1100 (Monday to Friday, 9am – 5pm)

Phone (International): +44 207 741 4100 (Monday to Friday, 9am – 5pm)

Website: www.fscs.org.uk

Contact us: www.fscs.org.uk/contact-us/

P

Payplan

Phone:  Monday to Friday, 8am – 8pm and Saturday, 9am – 3pm

Main phone line: 0800 316 1833

Debt Management Plan (DMP): 0800 316 7155

Individual Voluntary Arrangement (IVA): 0800 912 7269

Trust Deeds and Sequestration: 0800 197 7211

Bankruptcy: 0800 197 7211

Debt Relief Orders (DRO), Repayment Arrangements, and DIY Debt Plans: 0800 009 4145

Website: www.payplan.com

S

StepChange Debt Charity

Phone: 0800 138 1111 (Monday to Friday, 8am – 8pm and Saturday, 9am – 2pm)

Website: www.stepchange.org

Contact us: www.stepchange.org/contact-us.aspx

Slater House, Oakfield Road,
Cheadle Royal Business Park,
Cheshire, SK8 3GX
0161 741 3160
info@no1copperpot.com
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Copyright © 2026 No1 CopperPot Credit Union
Number One Police Credit Union Limited trading as No1 CopperPot Credit Union is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number (FRN) 213301. For details visit http://www.fca.org.uk