Accessibility Statement

We have strived to make this website accessible to everyone, regardless of technology or ability. Internet users can find websites difficult to use due to the way they have been designed and this can reduce their interactivity or legibility. We understand that this is an important issue, and as such have aimed to ensure a good user experience for everyone.

Resizable text

All site text can be re-sized for people with impaired or poor vision by clicking the magnifying glass icon on the top right-hand corner of the website which allows you to increase or decrease text as necessary. There is also the option to underline hyperlinks to make it more clear which areas of text are clickable.

Images and scripting support

For low-end or restricted computers, this website has been built to accommodate users that have images disabled although the design does look different. For users who do not have JavaScript available there is some functionality missing although most of the main written content is available. Users who do not have the ability to use JavaScript can view their accounts online but cannot complete any application forms and may prefer to call the office instead on 0161 741 3160.

Style and content

This website uses CSS (Cascading Style Sheets) and XHTML which separates style from content and makes the content easily updatable, search engine friendly and quicker to load. The site considers high contrast colours with most web page backgrounds being white and have dark coloured text to ensure it is easily readable.

Browser support

This website is responsive for different desktops, laptops, mobile devices, and tablets. It has been tested on all modern, standards-compliant browsers (Google Chrome, Firefox, and Safari) and Internet Explorer.


As with all other websites, you can zoom in on content press CTRL and + or – and the browser you use should allow you to zoom in or zoom out. Alternatively, you can use the accessibility button in the top right-hand corner of the web page.

Keyboard users

All headings are in a logical order and give ease of access to the most important sections on each page.


If you need additional support, we have adapted our services to provide help and guidance for your needs, whether visible or non-visible.

We provide internal training, to increase colleague awareness of long-term health conditions, visible and non-visible disabilities. Colleagues also receive internal training to increase awareness and understanding of mental health conditions, and signpost specialist support. This training is used to support members who need it, and we are happy to help whether face to face, on the phone or by email, webchat, or video call.

Blind and partially sighted customers

On request, we can provide correspondence, marketing materials and literature in alternative formats such as Braille and large print.

Deaf, hearing impaired and speech impaired customers

Members can make contact by any method and deal with any enquiry via their method of choice, this will always be matched to the members requirements. We offer video calling with the use of transcribe to allow members to read the information provided and they can respond via a chat box.

Additional Support

Your internet browser/device can also assist in making your experience more accessible. Click on the links below for more information.

Additional useful information can also be found on the BBC’s My Web My Way website.

We are always looking to improve web access for our users. If you have any problems or suggestions for us to further improve our content, please contact us.