Working for No1 CopperPot
We’re one of the largest police credit unions in the UK, offering clear and fair finance to thousands of our members each year. We offer savings, loans and mortgages and our aims are simple; to remind our members of the fantastic products we offer and raise awareness of the Credit Union, so that we can grow and help more members!
Everybody needs to access some form of financial service at some point during life. Credit unions are focused on the people they’re helping, as opposed to making a profit for shareholders. Credit unions bring communities together, to help each other save and borrow. Our ethos is strong and ingrained into our values, which we put into practice each and every day. We want someone to join our team who believes in working for an ethical organisation.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.
Member Services Officer
Role Overview
Reports to: Member Operations Manager
Hours: Full time
Location: Cheadle Royal Business Park/Hybrid/Agile Working
Key Relationships: Management Team, Colleagues and Members
To provide excellent customer service to our members. Responding to and fulfilling members needs that are requested over multiple communication channels (telephone, e-mails, face to face).
Your Key Responsibilities
- Responsible for promoting and driving the values and ethics throughout the Credit Union and its service levels.
- Responsible for providing excellent customer service across several channels.
- Interacting with members face to face, over the telephone, via emails, inbox messages and webchat.
- Adhering to all applicable regulatory requirements e.g. Treating Customers Fairly.
- Completing administrative tasks including the updating of member details, issuing of paperwork, post, issuing of statements etc.
- Managing member complaints in line with agreed procedures.
- Assisting with the process for dealing with deceased and vulnerable members.
- Assisting with projects as and when required.
Find out more and apply
Click here to view the full job description.
If you would like to apply for this role please email your CV to CHooton@no1copperpot.com
Benefits of working for us
- Typical working hours are 35 hours per week Monday to Friday, between 8:00 am and 5:00 pm (typically 8-4 or 9-5)
- Hybrid working available, working in the office (Cheadle, Stockport) for a minimum of 2 days per week
- 21 days annual leave entitlement pro rata, increasing by 1 day each year (capped at 26 days), plus Bank Holidays
- We give all our staff a day to celebrate on their birthday as an additional day off
- Sovereign Healthcare and Death in Service cover provided
- Three days of volunteering allowed per year
- Opportunity to learn and develop your skills through internal and external training
- Generous pension contribution
- We usually have two staff celebrations per year, one during the summer and one at Christmas
- You’ll have the option of joining our discounted group insurance scheme
Finally, you will be a valuable asset to the organisation and you can make a difference.
Please note: A DBS check will be carried out as part of a vetting process for joining our organisation.
Cheadle Royal Business Park,
Cheshire, SK8 3GX
