Customer Service Officer

Salary
Between £20,857 – £24,223

Working hours are 35 hours per week Monday to Friday, between 8:00 am and 5:00 pm (typically 8-4 or 9-5)

Purpose

To deal with all member queries and issues in a friendly, efficient, and effective manner in order to provide the best customer service possible.

Key responsibilities

• You will be responsible for providing excellent customer service across several channels
• Complete all required administrative tasks including the updating of member details, issuing of paperwork, post, issuing of statements, etc.
• To deal with member complaints in line with agreed procedures.
• To assist with the process for dealing with deceased and vulnerable members.
• Efficiently updating payrolls to ensure records are correct and up to date.
• Accurately carrying out banking transactions for members in order to give a high-quality service at all times.
• To assist the Customer Service Manager in his/her duties and possibly carry out any general duties as and when required.

Skills and qualifications required:

• Good communication skills
• Customer service support experience
• Excellent listening skills
• Results driven
• Able to work as a team
• Ability to work in a fast-paced environment
• Ability to work under pressure
• Pays attention to detail
• Fast learner
• Engaging personality
• Problem-solver
• Analytical
• Patient
• Skilled typist
• Multi-tasking
• Prioritising
• Good phone etiquette
• Knowledge of the Office 365 system

Full job description