Our financial year 2019-20

As we have come to the end of our financial year, we are using this time to reflect on our achievements. The year hasn’t come without its challenges but nevertheless, we have continued to focus on helping the Police Family financially.

This is the first year that our AGM will be virtual, allowing any member, anywhere to take part. All members present at our AGM have the right to vote and it could be a great opportunity to gain an insight into the running of your Credit Union. 

Working from home 
At the start of the pandemic, we adapted quickly in order to keep our staff and our members safe. Our team settled into working from home almost instantly, answering member’s enquiries and processing loans and mortgages from their homes. We continue to be there for you when you need us. Whether you prefer to give us a call, send us an email or speak to us via live chat on our website, our friendly team are still providing the same high quality service they always have. Click here for our contact information.

Improving loan products
We increased the limit on our Member Loan from £25,000 to £35,000. This loan can be used for a range of purposes, including funding a home improvement project, perhaps a new extension or kitchen renovation.

The limit on our Student Officer Loan was increased from £7,500 to £10,000. With our cheapest unsecured loan rate, we assist Student Officers on a daily basis to fund a range of things, such as purchasing a new car or funding a well deserved holiday! We launched our Debt Consolidation Loan. Members can apply to consolidate their existing debts, including credit cards, store cards and overdrafts, with the aim of putting them in a better financial position and creating more disposable income.

Virtual presentations
Our Marketing Team usually spend their days visiting Police Stations across England and Wales, delivering presentations during training days to spread the word about the Credit Union and our services, but things have changed. The team now deliver virtual presentations during training days, pre-retirement courses and also have been hosting virtual financial wellbeing seminars on a range of topics.

If you would like to speak to us about what more we could be doing in your force, please email marketing@no1copperpot.com or complete our online form and the team will contact you.

Improving mortgage products
In the height of lockdown, we launched the Help to Buy: Equity Loan scheme. The Help to Buy scheme was introduced to help people who want to get on the property ladder but found it difficult to save a sufficient deposit. With the scheme, you only need a 5% deposit towards the purchase price of the property. Visit our website to find out more.
In August, we launched our 60% Loan to Value cashback incentive. We offer cashback to members who take out a mortgage with us and have least 40% equity in their home, or a minimum deposit of 40%. Depending on whether you take out a two year fixed rate or a three year fixed rate mortgage with us, there is £500 or £750 cashback up for grabs.


As well as running one of the largest Credit Unions in the UK, Caroline spends her spare time helping other Credit Unions.

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